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PUBLIC TRUST

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Annual Percent of Respondents That Agree That MnDOT Understands Their Needs, Communicates Accurately with Citizens, and Provides Transportation Options for the Future.

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Why is the Percent of Survey Respondents Agreeing That MnDOT Understands Their Needs, Communicates Accurate Information, and Provides Options for the Future  Important?

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Public trust is the lifeblood of an effective public agency. The more trust Minnesotans have in MnDOT’s ability to consider customer concerns and needs when developing transportation plans, the more successful MnDOT will be in advancing the solutions that its customers want.

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RELATED MEASURES

Annual Percent of Respondents That Agree With the Following Statements: MnDOT can be Relied Upon to Deliver Minnesota’s Transportation System. Annual Percent of Respondents That Agree with the Following Statements: MnDOT Acts in a Fiscally Responsible Manner. Annual Percent of Survey Respondents Indicating They are Confident in MnDOT: Building Roads and Bridges Annual Percent of Survey Respondents Indicating They are Confident in MnDOT: Maintaining Roads and Bridges Annual Percent of Survey Respondents Indicating They are Confident in MnDOT: Communicating Accurate Info to MN Citizens About Their Transportation Plans and Projects Annual Percent of Survey Respondents Indicating They are Confident in MnDOT: Providing Alternative Transportation Options for the Future

WHAT WE ARE DOING

MnDOT has initiated or continued a number of efforts designed to build trust and confidence in MnDOT’s delivery of Minnesota’s transportation system and in MnDOT’s financial effectiveness. This includes selecting projects with a high return on investment, taking advantage of partnership opportunities, completing a higher percentage of projects on time and within budget, and providing transportation options that respond to changes in society, technology, the environment, and the economy. This also includes providing accurate information and being open about how and why decisions are made and how dollars are spent.

MnDOT is committed to minimizing construction related disruptions by providing timely and accurate information to businesses and the general public about closures, likely delays and recommended detour routes using traditional media outlets, social media, project web pages, email alerts, and the 511 traveler information website and smart-phone applications. MnDOT also surveys travelers directly affected by specific projects to better understand traveler preferences regarding construction delay mitigation strategies and how they access and use project information.

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Office of Communications & Public Engagement